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I buy my organically grown and wildcrafted herbs from Mountain Rose Herbs.
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FAQ
When will my order ship?
All orders ship within 1-2 business days via USPS mail. If any delays occur (e.g. backordered or made-to-order products) you will receive an email letting you know when to expect your order.
What are the shipping options?
Right now we are almost exclusively shipping via USPS ground advantage to save on costs. Please reach out to us if you need an alternate shipping method for your location.
For certain items like t-shirts and apparel, we use various fulfillment partners who print on-demand and ship directly to your address. Please refer to the product shipping options during checkout for shipping timeframe estimates.
Can I return my order?
Textiles: Yes, returns can be made within 30 days of your order’s arrival at your shipping address. Please reach out to request your return within that 30-day period.
Personal care, tea blends, food items: No, for health reasons, we unfortunately cannot accept returns for this type of item.
Are your products nut/gluten/allergen free?
When making products, we clean everything as to the best of our ability to avoid contact with gluten. Items are prepared in a facility that does handle gluten, nuts, and other allergens. Please contact us if you have specific questions about potential allergens.
Can I cancel my order?
If you reach out to us before your order ships, we can usually cancel the order. If your order has already shipped, please mark it as “return to sender” and give it back to USPS. Make sure to email us when you do this so we can ensure your refund is sent promptly.
Orders for apparel through our shipping partners are not able to be cancelled after an order has been placed. Please contact us for assistance.