Ivy Ham Herbalist Privacy Policy

Effective Date: February 10th, 2025

At Ivy Ham Herbalist (“we”, “us”, “our”), accessible at https://ivyherbal.com (the “Site”), your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our online shop, sign up for our newsletter, enroll in our courses, or book online video consultations (collectively, the “Services”). Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information

When you interact with our Site or Services, we may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us. This may include, but is not limited to:

  • Contact Information: Your name, email address, phone number, and mailing address.

  • Payment Information: Credit card or other payment details (collected by our secure third-party payment processors).

  • Account Information: If you create an account on our Site, we may collect a username and password.

  • Appointment & Consultation Details: Information you provide when scheduling or participating in an online video consultation.

  • Order Information: Details necessary to process and ship orders from our online shop.

  • Course Enrollment: Information you provide when purchasing or enrolling in online courses.

B. Non-Personal Information

We also collect non-personal information automatically as you navigate our Site. This information may include:

  • Usage Data: Information about how you interact with the Site, such as pages visited, time spent, and referring URLs.

  • Device Information: Data from your device such as IP address, browser type, operating system, and other technical details.

  • Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies. Please see Section 3 below for more details.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide and Improve Services: Process your orders, schedule consultations, deliver courses, and improve our Site and Service offerings.

  • Communicate with You: Send you updates, newsletters, marketing materials, and other information related to our Services. You may opt out of receiving these communications at any time.

  • Customer Support: Respond to your inquiries and provide support.

  • Compliance and Legal Obligations: Ensure compliance with applicable laws and regulations.

  • Analyze and Enhance User Experience: Use aggregated data for site analytics and improvements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our Site. You can control or disable cookies through your browser settings; however, please note that some parts of the Site may not function properly if cookies are disabled.

4. Disclosure of Your Information

We do not sell or rent your Personal Information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors (such as payment processors, email service providers, and website hosting companies) who assist us in operating our Site and providing our Services. These service providers are required to protect your information in accordance with this Privacy Policy.

  • Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Ivy Ham Herbalist, our users, or others.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. In such cases, we will notify you of any change in ownership or use of your Personal Information.

5. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your Personal Information. However, please understand that no security measures are perfect or impenetrable. We cannot guarantee that your data will be completely secure from unauthorized access.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your Personal Information, including the right to:

  • Access and update your information.

  • Request deletion or restriction of your Personal Information.

  • Object to or limit certain types of processing of your Personal Information.

  • Withdraw consent at any time (if applicable).

To exercise these rights or if you have any questions about your Personal Information, please contact us using the details provided in Section 9 below.

7. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. International Data Transfers

If you are accessing our Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Site, you consent to the transfer of your information to the United States.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently received Personal Information from a child under 13, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ivy Ham Herbalist
Email: hello@ivyherbal.com
Address: 14311 REESE BLVD W A2 STE 373, HUNTERSVILLE, NC 28078